The informative strategy of explaining focuses on providing a deeper understanding of people, events,

________ refers to a new generation of Internet services that encourage online collaboration and sharing

A) Global village B) Push technology C) Viral marketing D) Web 2.0 E) E-commerce

Rob is extremely angry with Beth about something he heard she said about him to a mutual

friend. When he approaches Beth, Rob is surprised when she starts talking about all the bad things Rob has done to her in the past. Beth is engaging in A) gunny-sacking. B) self-talk. C) reflective memory. D) information management.