________ refers to a new generation of Internet services that encourage online collaboration and sharing

Focus groups are particularly useful for generating items used on questionnaires

Indicate whether the statement is true or false.

At the heart of the FCC’s most recent net neutrality ruling is ______.

a. the change in classification of an ISP to a telecommunications service b. the change in classification of an ISP to an information service c. a rejection of the concept of net neutrality d. the idea that it is not appropriate for the FCC to regulate ISPs