Companies are embedded in a complex ecosystem where events in one arena affect the whole community

Which of the following involves making decisions about how specialized jobs should be, the rules to guide employee's behaviors, and at what level decisions are to be made?

a. departmentalization b. centralization c. organizational design d. formalization e. work specialization

Before the salesperson makes an approach, he or she needs to plan the:

A) implementation B) solution C) presentation D) close E) preapproach