Which of the following represents the acceptable standards of behavior within a group that are shared by the group's members?
A) status
B) norms
C) dyads
D) goals
E) cliques
B
Explanation: B) Norms represent the acceptable standards of behavior shared by group members that express what they ought and ought not to do under certain circumstances.
Business
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In terms of attitude formation, the most common sequence is:
A) affective ? conative ? cognitive B) conative ? cognitive ? affective C) conative ? affective ? cognitive D) cognitive ? affective ? conative
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Which step in the presentation plan involves showing the product to the customer?
A) approach B) needs identification C) presentation D) negotiation E) close
Business