An employer directs his vice-president of marketing to fix prices with their company's competitors. The employee does so. Under these facts:
a. only the employee is criminally liable.
b. both the employee and the employer are criminally liable.
c. only the employer is criminally liable.
d. neither the employee nor the employer is criminally liable.
b
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Justine is frustrated with her company's inability to link production, customer service and other internal processes with her customers. Justine believes her company's __________ are inadequate.
A. Spanning processes B. Customer value measures C. Strategic business units D. Mission statements E. Top-to-top selling teams
Which Problem Management activity helps to ensure that the true nature of the problem can be easily traced and meaningful management information can be obtained?
A. Categorization B. Diagnosis C. Prioritization D. Closure