Justine is frustrated with her company's inability to link production, customer service and other internal processes with her customers. Justine believes her company's __________ are inadequate.

Costco's surprise offerings of seconds, overstocks, and closeouts—occasionally including diamonds—is an example of how a retailer can differentiate itself through its ________

A) merchandise mix B) services mix C) destination retailing D) store atmosphere E) level of service

One day the team leader asks Victoria and Ted to conduct an extensive analysis of how much water the company is using in getting raw fruit ready for preparation as ingredients in fruit-flavored drinks

A third team member, Rachel, will also be part of their sub-team. Victoria and Ted are delighted to have this important assignment, yet they agree that Rachel may be too weak with statistical analysis to do a competent job. What do you recommend that Victoria and Ted do in this situation? A) Explain to the team leader that if you put a poorly qualified team member on an assignment, failure will be inevitable. B) Encourage Rachel to do busywork parts of the water analysis, and conduct the key statistical analysis themselves. C) Criticize Rachel about her statistical skills right away, so she might turn down the sub-team assignment. D) Ask Rachel to do part of the statistical analysis, and express confidence in her abilities.