Which of the following statements does the best job of delivering bad news clearly and kindly?
A) I am sorry to have to tell you that we rejected your application.
B) Because you do not have the experience we clearly listed in the job posting, we cannot offer you the position.
C) There were many highly qualified applicants and the chosen candidate already has a CPA license.
D) Several other applicants were far more qualified for the position than you were, so we cannot offer you the job.
E) We have already offered the position to a more qualified candidate.
C
Explanation: C) The choice that softens the blow of the bad news is the one that implies that the candidate did not get the job because it went to a more qualified candidate.
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When you must deliver negative messages in the workplace, strive to maintain high standards of ethics and etiquette because
A) laws and regulations dictate content and delivery of many business messages. B) negative messages have minimal impact on the lives of those who receive them. C) negative messages limit emotional content for both senders and receivers. D) it is easy to determine the emotional state of the receiver. E) there are no laws to regulate negative messages, so the writer must establish their own level of ethics.
As an employee, you can avoid being overly influenced by people in authority who may ask you to engage in immoral or unethical acts by _____
a. Preparing yourself to be ready to leave or expose an unethical or morally questionable situation b. recognizing that you are responsible for your own behavior c. being aware of your own attitudes toward authority d. all of the above