When you must deliver negative messages in the workplace, strive to maintain high standards of ethics and etiquette because
A) laws and regulations dictate content and delivery of many business messages.
B) negative messages have minimal impact on the lives of those who receive them.
C) negative messages limit emotional content for both senders and receivers.
D) it is easy to determine the emotional state of the receiver.
E) there are no laws to regulate negative messages, so the writer must establish their own level of ethics.
Answer: A
Explanation: A) Ethics and etiquette are important when delivering negative news for three reasons. First, laws and regulations apply to business messages with potentially negative content. Second, negative news can affect the lives of those who receive it. Third, negative messages will stir the emotions of senders and receivers.
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