The similarity thesis proposes that it is comforting to know someone who likes the same things you like.

Which behavior demonstrates the concept of the spiral of silence?

a. When a controversial issue arises, the minority position tends to become more vocalized. b. When a controversial issue arises, you are more likely to voice your opinion. c. You’re more likely to voice your opinions when you disagree with the majority than when you agree. d. You’re more likely to voice your opinions when you agree with the majority than when you disagree

_______________________ creates an impression of support and buy-in during the change process.  

Fill in the blank(s) with the appropriate word(s).