Listening requires effort

When Ernesta realizes during an office meeting that she’s interrupted a co-worker twice, she demonstrates the skill of

a. empathy. b. self-monitoring. c. cognitive complexity. d. affinity. e. metacommunication.

“You ought to keep in touch more.”

a. fallacy of causation b. fallacy of shoulds c. fallacy of overgeneralization d. fallacy of perfection e. fallacy of helplessness