What is the most important aspect of refusing to apologize, according to the text?
a. Those who refuse to apologize report the highest level of perceived power.
b. Those who refuse to apologize feel apologizing does not make them true to themselves.
c. Those who refuse to apologize feel worse afterwards.
d. Those who refuse to apologize feel they lose power.
a. Those who refuse to apologize report the highest level of perceived power.
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Gossip serves an important social function in organizations because it can
a. humanize the workplace and help employees bond with one another. b. let employees feel superior to their boss. c. curtail employee misbehavior. d. give employees accurate information about the organization, individuals, and their relationships. e. open up and use informal channels of communication.
Organizational Culture Theory describes and predicts
a. the interactions between someone communicating on behalf of an organization with an individual who is external to the organization. b. interactions with people who have little or no official authority over one another but who just work together to accomplish the goals of an organization. c. how shared symbols, beliefs, values, and norms affect the behavior of people working in and with an organization. d. how the quality of customer relationships affects the financial health of a business and employee job security. e. the type of relationship characterized by the formal authority one person has over another person's work and behavior.