Triggers are damaging code that attackers use to destroy databases

The ________ determinant of service quality refers to the knowledge and courtesy of employees and their ability to convey trust and confidence in the service they provide

A) conscientious B) assurance C) empathy D) reliability E) responsiveness

A ________ takes into account the complete costs of ownership, such as storing and transporting inventory, and of disposal

A) total cost analysis B) cost-benefit analysis C) make-or-buy decision D) flexibility strategy