The ________ determinant of service quality refers to the knowledge and courtesy of employees and their ability to convey trust and confidence in the service they provide

Julie has been told that she often is guilty of committing the recency effect. She can overcome this by all of the suggestions following except _______________.

a. rehearsal b. coding c. imaging d. community service

Gail's Gears is a new company selling accessories for bicycles

Its new advertising campaign features instructions on how to assemble various accessories, including flashing lights for traffic safety, gear boxes to mount on the handlebars, and other products to attach to the seat over the back tire. This advertising campaign is an example of ________ advertising.A) retail B) public service C) product D) interactive E) mobile