M/C Question 32 When helping group members from collectivist cultures maintain and save "face," you should keep in mind all of the following perspectives about conflict and "face" EXCEPT
a) The need to save "face" during a conflict derives from the personal relationships among members.
b) Conflict resolution requires that "face" issues be mutually managed before discussing other issues.
c) In individualistic cultures, "saving face" is more important than winning an argument.
d) Conflict resolution succeeds when group members save "face" and also claim they have "won."
e) Cultures that place a great deal of value on "saving face" discourage personal attacks.
ANS: c
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Why has customer service traditionally been kept separate from the public relations department at most companies?
A) Customer service is a complex specialty of its own. B) Public relations professionals are better trained in media relations. C) The two disciplines are too different to work together. D) It generates too many internal turf battles. E) It does not make sense; the two functions should be combined.
List the three required elements of an effective conclusion
What will be an ideal response?