According to your book, there are __________ stages of the listening process

A dialogue is highly successful

A) when both participants know their subjects well. B) when the participants engage in a heated debate. C) when the audience is encouraged to participate. D) when there is a moderator.

Jimmy wants to use a literary quotation as supporting material in his speech on great presidents of the twentieth century. The BEST advice for him is to

A) keep the quote brief. B) make sure it is long and important. C) say "quote" and "unquote." D) try to find quotes that are new to the audience.