A(n) _____ customer service to a full-service specialty shop would be a _____ customer service to a price-oriented discounter

a. primary, secondary
b. primary, potential
c. expected, augmented
d. augmented, expected

Answer: c. expected, augmented

Business

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Colin Mackay Inc, a software company with its head office in Amsterdam, has employees across three continents

The company's project teams across different countries frequently exchange documents over email, with multiple users making changes to a particular document. As a result, there are often multiple copies of a particular document in existence. Which of the following will allow the teams to share documents in such a way that they can keep track of the changes made to a particular document and note the team members who make the changes?A) blogging B) shared workspace C) instant messaging D) cross-linking

Business

Which of the following is not an advantage of an ERP system?

A) Streamlining operations B) Allowing faster response to changes C) Eliminating separate software systems across the company D) Lower initial cost than traditional systems

Business