Persuasive techniques in the digital age involve the use of flattery, empathy, nonverbal cues, and likability appeals

The free-look provision gives the policyowner

A) the right to return the policy for a partial refund within a specified number of days B) the right to contest the terms of the policy C) the right to change a policy provision D) the right to return the policy for a full refund within a specified number of days

If individuals resisting change are included in making change decisions in an attempt to gain their support, this approach is called ________

A) cooptation B) exploitation C) arbitration D) coercion E) conciliation