If individuals resisting change are included in making change decisions in an attempt to gain their support, this approach is called ________

A) cooptation
B) exploitation
C) arbitration
D) coercion
E) conciliation

A
Explanation: A) Cooptation combines manipulation and participation. It seeks to "buy off" the leaders of a resistance group by giving them a key role, seeking their advice not to find a better solution but to get their endorsement.