Internal links in the Service-Profit Chain include customer satisfaction and loyalty

Which of the following refers to a list of the tasks, duties, and responsibilities that a job entails?

A. Job specification B. Job description C. Job analysis D. Job design

Advertising and publicity tools play the most important roles in influencing buying decisions at the ________ stage of buyer readiness

A) comprehension B) conviction C) ordering D) reordering E) awareness-building