What is the term that describes the best estimate of a project's scope, benefits, cost, and resources?

In Chapter 17's opening scenario on the 2015 Germanwings crash, the key lesson was that ________

A) no individual or organization is immune from a crisis B) social media can be used as a weapon against passengers C) smart organizations engage in issues management D) more stringent screening policies should have been in place

How can employers protect themselves against negligent hiring?

Indicate whether this statement is true or false.