When an arguer abandons his original position on an issue and adopts a new one, a shift of ground has probably taken place

The factor in a speaker's credibility that refers to his/her being perceived as energetic is known as

a. competence. b. trustworthiness. c. dynamism. d. charisma.

For any organization, giving high priority to the needs and demands of its target customers is essential

Also, it is required to clarify the customer's queries immediately and provide them with the required information about products or services. What is this process called? a) Relationship managemen b) Referral skills c) Partnership skills d) Consulting skills