A firm has prepared the coming year's pro forma balance sheet resulting in a plug figure in a preliminary statement—called the external financing required—of negative $250,000. The firm may prepare to ________

To create an overall customer satisfaction index (CSI) for a given sample of customers, a business ________

A) computes the average of those customers' satisfaction ratings B) sums all of those customers' satisfaction ratings C) computes the average of those customers' satisfaction ratings and divides it by the industry average D) computes the sum of those customers' satisfaction ratings and divides it by a leading competitor's customer satisfaction index E) sums all of those customers' satisfaction ratings and divides it by 100

Which of the following describes a typical functional structure?

A) Employees tend to be specialists in the business functions important to that industry such as manufacturing, marketing, finance, and human resources. B) This is most appropriate for large corporations with many product lines in several related industries, with employees acting as specialists attempting to gain synergy among divisional activities. C) This is most appropriate for small, entrepreneur-dominated companies with one or two product lines that operate in a small niche market, with employees acting as jack-of-all trades. D) Employees have two or more superiors, a project manager and a functional manager. E) This is most appropriate for large corporations with many product lines in several unrelated industries, with employees acting as specialists but with no attempt at gaining synergy among the divisions.