A pattern of behavior displayed by and expected of a member of a small group is

Using dual perspectives involves:

a. Recognizing another person's point of view. b. Being hypocritical and noncommittal. c. Being passionate about what you believe. d. Being confrontational in challenging environments.

What language concept did the authors argue was partially responsible for the lack of success in Israeli-Jewish and Palestinian negotiations?

a. speech codes b. language barriers c. chronemics d. haptics