Using dual perspectives involves:

a. Recognizing another person's point of view.
b. Being hypocritical and noncommittal.
c. Being passionate about what you believe.
d. Being confrontational in challenging environments.

a. Recognizing another person's point of view.

Communication & Mass Media

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In a public-relations presentation, the speaker should anticipate and prepare for criticism by

a. vehemently defending the position of his/her organization. b. ignoring potential objections and remaining positive. c. explaining the organization's plan more in more detail. d. acknowledging and counteringpotential objections and problems.

Communication & Mass Media

Captain Arthur Phillip who arrived in Australia in 1788 had the view of the colonists as ______ of the indigenous inhabitants.

A. guests B. enemies C. friends D. masters

Communication & Mass Media