Win-win situations for bout tourism customers and suppliers are created through a process called _______.
Fill in the blank(s) with the appropriate word(s).
Answer: customer relationship management
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When refusing a claim or request for adjustment, what should be the goal of the indirect format message?
A) Explaining to the audience how to prevent similar issues in the future B) To avoid accepting responsibility while not blaming the customer C) To start a dialog with the customer on potential solutions D) To demonstrate why you cannot comply E) To minimize the potential for legal action by the reader
________ includes the underlying motives, perceptions, attitudes, buying habits, and demographic and psychographic profiles of buyers and potential buyers
A) Buyer behavior B) Economic behavior C) Organizational behavior D) Ethical behavior E) Advertising creativity