Theo is injured at work and files a workers' compensation claim, which is administered by the workers' compensation agency in his state. His employer disputes the extent of Theo's injuries. The case is heard by an administrative law judge (ALJ), who decides the case in the employer's favor. Theo's attorney tells him that his case cannot be appealed to a court because
a. he does not have standing to appeal an administrative decision, only the employer could do that.
b. the decision of the ALJ is final in all administrative challenges.
c. he has not first appealed the case to the workers' compensation board that heads the state agency.
d. there is not an actual controversy that qualifies for judicial proceedings.
Answer: c. he has not first appealed the case to the workers' compensation board that heads the state agency.
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Which of the following is true regarding customer buying power?
A) When customer buying power is high, the cost of serving customers decreases. B) When customer buying power is high, the market attractiveness increases. C) When customers can easily switch from one supplier to another, the competition decreases. D) When the purchased product or service is of limited importance to the customer, supplier dependence is much higher. E) When customer buying power is high, they force increased competition.
At the strategic level of value management, all executives learn to "manage by value." At the tactical level, all personnel focus on the "management of value."
Indicate whether the statement is true or false