Because a word may have a number of legitimate meanings, you need to be careful not to commit errors of ambiguity or equivocation

Which one of the following statements describes the importance of the media-rich concept and ODR?

a. Wherever the task is more ambiguous and uncertain, the media matters less. b. In conflict management, the use of telephone is as rich as the video conferencing. c. Conflict management is highly ambiguous and thus media-rich face-to-face is necessary. d. ODR is greatly enhanced by the use of mailed letters.

What do audiences need to know?

What will be an ideal response?