Arturo refused to listen to his colleague's resolution for a problem and went on and on about his own solution and what each of them needed to do to make it happen. Arturo is demonstrating __________ as a form of conflict avoidance.

Using the skyhook principle means that the speaker sets him/her self up for failure in the public speaking arena

Indicate whether the statement is true or false

Lauren has been a firefighter in California for 13 years. She recently was the first responder to a fatal car accident in which her close friend was a victim. Since then, she has been feeling like no matter what she does, she can’t make a difference in the community and has felt detached from her coworkers. Lauren is experiencing _____.

a. emotion labor b. work–life conflict c. burnout d. work overload