Lauren has been a firefighter in California for 13 years. She recently was the first responder to a fatal car accident in which her close friend was a victim. Since then, she has been feeling like no matter what she does, she can’t make a difference in the community and has felt detached from her coworkers. Lauren is experiencing _____.

a. emotion labor
b. work–life conflict
c. burnout
d. work overload

Answer: c

Communication & Mass Media

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When one suggests that a leader can acquire communication skills and leadership behavior over time, one is following the ________ theory of leadership

a. trait b. functional c. style d. transformational

Communication & Mass Media

In addition to providing household appliances for each Habitat for Humanity-built home, the Whirlpool Corporation ________

A) offer price discounts for additional appliances B) contributed money to the charity C) encouraged its employees to volunteer to build Habitat homes D) All of the above. E) None of the above.

Communication & Mass Media