Entering a foreign market by selling goods produced in the company's home country, often with little modification, is called ________.

According to the text, the international environment is all of the uncontrollable forces originating outside the home country that surround and influence the firm.

a. true b. false

To handle calls effectively, you should: a. learn the caller's name

b. ask the caller's permission before placing him or her on hold. c. explain why it is necessary when you need to transfer a call. d. all these choices.