To handle calls effectively, you should:
a. learn the caller's name
b. ask the caller's permission before placing him or her on hold.
c. explain why it is necessary when you need to transfer a call.
d. all these choices.
d
Business
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While lower level needs are basically infinite, higher level needs are finite
Indicate whether the statement is true or false.
Business
Compared to traditional goods, digital goods have:
A) greater pricing flexibility. B) lower marketing costs. C) higher production costs. D) higher inventory costs. E) higher marginal costs.
Business