Further analyses suggested that the categories really boil down to just two dimensions:

Listening only to what is communicated in words or at the content level while ignoring information about the relationship between the speaker and listener is:

a. Defensive listening. b. Ambushing. c. Monopolizing. d. Literal listening.

The motivated sequence design

A) concludes with a call for action. B) begins by demonstrating a need. C) concludes with a visualization of results. D) begins by presenting a plan of action.