Listening only to what is communicated in words or at the content level while ignoring information about the relationship between the speaker and listener is:

Self-concept develops through attending to the ways others communicate with us, comparing ourselves to others, our own interpretations and evaluations, and __________

Fill in the blank(s) with the appropriate word(s).

You have to ask your friend for a favor that may lead to an angry response, so you thoroughly think through your strategy before approaching the friend in order to make the situation as calm as possible. You are using which kind of secondary goal of compliance gaining?

a. Identity goals b. Submissiveness goals c. Arousal goals d. Emotional goals