You have to ask your friend for a favor that may lead to an angry response, so you thoroughly think through your strategy before approaching the friend in order to make the situation as calm as possible. You are using which kind of secondary goal of compliance gaining?

The most important component of the introduction and a speaker's first objective is to

__________. a. get the audience's attention b. state the topic c. establish the importance of the topic d. establish your credibility e. preview key ideas.

Millicent wants to organize her speech so that her listeners remember each of her three main points. Millicent wants her organizational pattern to enhance __________ of the audience.

A. personal satisfaction B. active listening C. recall D. persuasion