The general principle that 80% of a company's revenue is generated by 20% of its customers is known as the Pareto concept

Under an option agreement the optionee:

A. Is obligated to purchase the property at the fixed price. B. Must pay the optionor valuable consideration. C. Will take possession of the property. D. Must include a down payment.

The service quality gap is the difference between what customers expect to receive and their perceptions of the service that is actually delivered

Indicate whether the statement is true or false