The service quality gap is the difference between what customers expect to receive and their perceptions of the service that is actually delivered

You own an independent store in your neighborhood and like to offer fresh seafood in your meat display case. Which type of wholesaler is likely to best serve you?

A) cash-and-carry wholesaler B) drop shipper C) rack jobber D) selling agent E) commission merchant

The ________ is administered by a three-member Trade Commission, which oversees a Secretariat and arbitral panels

A) North American Free Trade Agreement B) World Trade Organization C) European Union D) Andean Common Market