List and briefly describe five differences between services and manufacturing. Provide examples to illustrate your arguments
What will be an ideal response?
Manufactured Goods Services
Physical, durable products Intangible, perishable products
Output can be produced, stored, and transported Can't be produced and stored
Low customer contact Customers can be part of the input and part of the process
Have days to deliver Must be offered within minutes
Regional, national, or international markets Local markets
Large facilities Small facilities
Capital intensive Labor intensive
Quality easily measured Quality not easily measured
Examples will vary.
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Which of the following is a business indicator of the success of the compensation system designed by the HR department of an organization?
A. Competitiveness in the local labor market B. Ratio of average salary offers to average salary in community C. Relationship between pay and performance D. Employee satisfaction with pay E. Fairness of existing job evaluation system in assigning grades and salaries
What does the term people marketing mean?
What will be an ideal response?