Words and phrases, such as "in addition," "in other words," and "therefore," are examples of

A person's beliefs are:

A. Only those things he or she knows for certain B. Only about past events C. Not a goal for persuasive speakers D. All of the above E. None of the above

This stage of the innovation process involves a lot of frustration and uncertainty as the adopter has to figure out how this innovation works.

A. persuasion B. decision C. implementation D. confirmation