A patient complains of experiencing an adverse drug effect. Which of the following is the most appropriate thing that the pharmacy technician should do?

Notify the physician immediately
Listen to the patient and then look up needed information in the pharmacy's library
Listen carefully to the patient and inform the pharmacist of the situation
Inform the patient to stop taking the medication, and tell the patient to inform his or her physician immediately

Listen carefully to the patient and inform the pharmacist of the situation

Rationale: In this example, the most appropriate thing that the pharmacy technician should do is to listen carefully to the patient and inform the pharmacist of the situation concerning the adverse drug effect. Only the pharmacist can make a decision on the proper course of action.