Which one of the following is the BEST description of a service request?
A. A request from a user for information, advice or for a standard change
B. Anything that the customer wants and is prepared to pay for
C. Any request or demand that is entered by a user via a self-help web-based interface
D. Any request for change (RFC) that is low-risk and which can be approved by the change
manager without a change advisory board (CAB) meeting
Answer: A. A request from a user for information, advice or for a standard change
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a. mystery shopper study. b. cycle time research. c. retailing research. d. logistical assessment. e. demand analysis.
A mineral that causes major health problems is:
a. hazardous waste b. lead c. asbestos d. radon