All of the following messages to subordinates would use the indirect strategy except
A) instructions to operate the new phone system installed in all offices
B) suggestions to begin an exercise program in conjunction with the new health insurance plan.
C) requests to contribute to the organization's United Way campaign goal.
D) discussion of their opportunities to participate in a company-sponsored charity event.
A
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____________ a barrier to change that stems from people's risk aversion.
Fill in the blank(s) with the appropriate word(s).
In which of the following does a customer respond to the functional quality of a service?
A) Sara's preferred hair stylist is some miles away, but Sara goes to him because his styles suit her looks. B) Kathy tries out a new restaurant every week because she likes to experience the variety. C) Bill has gone to the same chiropractor for the past fifteen years because he is friendly and takes the time to listen to Bill. D) Ray's mechanic charges high prices for service, but his work is good and worth the price. E) Alex has no interest in theater, but goes often because her best friend loves plays.