If you want to be 80% sure you did not get your valentine something unwanted, what should you avoid buying? How does the Pareto diagram show this?

Which of the following is a difference between people-processing and possession-processing services?

a. People-processing services refer to services that use manual labor directed at customer's assets, while possession-processing services refer to services that use technology directed at customer's assets. b. People-processing services require customers to enter the service factory, while possession-processing services typically do not require the presence of the customer in the service factory. c. People-processing services emphasize on supplementary services, while possession-processing services greatly reduce supplementary services. d. People-processing services occur when services are directed at customers' physical belongings, while possession-processing services occur when services are directed at a customer.

Which of the following statements best defines an "organization"?

A) A social convention for accomplishing individual goals through group effort. B) A collection of formally organized social entities. C) A social invention for accomplishing common goals through group effort. D) A combination of people and physical capital designed to accomplish a common goal. E) A group which accomplishes common goals through social interactions and individual effort.