Which of the following is a difference between people-processing and possession-processing services?
a. People-processing services refer to services that use manual labor directed at customer's assets, while possession-processing services refer to services that use technology directed at customer's assets.
b. People-processing services require customers to enter the service factory, while possession-processing services typically do not require the presence of the customer in the service factory.
c. People-processing services emphasize on supplementary services, while possession-processing services greatly reduce supplementary services.
d. People-processing services occur when services are directed at customers' physical belongings, while possession-processing services occur when services are directed at a customer.
ANSWER: b
People-processing services require customers to enter the service factory, while possession-processing services typically do not require the presence of the customer in the service factory. Examples of people processing are services and health care. Examples of possession processing are lawn care and dry cleaning.
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