According to the text, complaints can only be destructive, not constructive.

Call-in polls with 800 or 900 numbers test the views only of people who are aware of the poll and who have sufficiently strong opinions to want to be heard

Indicate whether this statement is true or false.

Which of the following is an example of a journal?

a. "Will someone review the purposes of an agenda?" b. A provocative and personal question that doesn't require and answer. c. Asking trainees to write about an experience that relates to the training topic. d. Responding to the questions: "What is the concept?" "Why is the concept important?" and "How do you see yourself using this concept?"