Distinguish the following costs as prevention, appraisal, internal failure, or external failure
a) Rework substandard products
b) Technical support provided to suppliers
c) Warranty repairs and replacements
d) Inspection of test equipment
e) Liability arising from defective products
f) Field testing and appraisal at customer site
g) Disposal of defective products
What will be an ideal response
a) Rework substandard products Internal failure costs
b) Technical support provided to suppliers Prevention costs
c) Warranty repairs and replacements External failure costs
d) Inspection of test equipment Appraisal costs
e) Liability arising from defective products External failure costs
f) Field testing and appraisal at customer site Appraisal costs
g) Disposal of defective products Internal failure costs
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