Objective function terms are not summed in goal programming because not all goals are achievable

To initiate a customer relationship management cycle, a company must focus on _____

a. using big data analytics to enhance the collection of customer data b. collecting detailed information about the products and services its customers are using c. identifying profitable and unprofitable customers d. transforming customer data into information that can be used to make managerial decisions

Which of the following will be useful in creating team players?

A) technical training B) academic training C) job rotation D) cross-training E) negotiation training