An informal, voluntary agreement to solve disputes between an investor and his/her broker by utilizing a person to facilitate negotiations between the two parties is called

Geert Hofstede's research on cross-cultural differences found that

A) differences in technical and behavioural requirements depend on where one is in the world B) technical and behavioural requirements differ across cultures C) technical requirements differ but behavioural requirements are the same across cultures D) technical and behavioural requirements are the same across cultures E) behavioural requirements differ but technical requirements are the same across cultures

Receivers of a message generally see a source as credible if they perceive the source to have expertise, trustworthiness, and ________

A) congruity B) "borrowed interest" devices C) likability D) appeals E) experience