Paulina believed that the new hires in her department were lazy for failing to make use of the company's expert software system, but the new hires had not been adequately trained to make use of the system. This is an example of _____.
Fill in the blank(s) with the appropriate word(s).
Answer: fundamental attribution bias
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Regular production costs $13 per unit and selling a unit represents a cash inflow of $28 per unit. Assume that all units reflected on the forecast will be sold. What is the cumulative net cash flow through March?
Month Forecast Regular Production January 250 250 February 200 200 March 300 300 April 400 400 A) $11,250 B) $4,500 C) $8,400 D) $3,900
Which of the following should be one of your goals when responding to a customer complaint?
A) Explain how you plan to resolve the situation B) Use a colleague's name to indicate exactly who was at fault C) Include an exaggerated, clear apology D) Tell the customer what they did wrong and how to avoid the problem in the future E) Make any type of promise that will make the customer happy