Which of the following should be one of your goals when responding to a customer complaint?
A) Explain how you plan to resolve the situation
B) Use a colleague's name to indicate exactly who was at fault
C) Include an exaggerated, clear apology
D) Tell the customer what they did wrong and how to avoid the problem in the future
E) Make any type of promise that will make the customer happy
A
Explanation: A) In general, explain precisely how you have resolved, or plan to resolve, the situation.
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Suppose your taxable income is over $66,000 but less than $137,000 and your taxes are equal to $15,000 plus 30% of any amount over $66,000. If your income is $80,000, what is your tax payment?
A) $4,200 B) $19,200 C) $19,800 D) $56,100
Suppose Apple would like to test the hypothesis that the standard deviation for the web browsing battery life of the iPad equals 3.0 hours. The following data represents the battery life, in hours, experienced by a random sample of six users
10 14 12 16 10 6The sample standard deviation is ________.A) 2.41 B) 2.66 C) 3.19 D) 3.50