In what stage of quasi-courtship behavior are we engaged when we move closer to someone, adopt an open body posture, and make eye contact?

Emily works very hard to avoid developing a negative impression of herself. This is an

example of Emily engaging in __________ facework. A) preventative B) positive C) corrective D) none of the above

When Kevin Sharer, former CEO of Amgen (a biotech giant), said "…Most people underappreciate the complexity of listening, the skill needed, and the value of doing it well," he was referring to the fact that

a. hearing is the strongest and most reliable of the five senses. b. listening is objective and reduces or eliminates biases in information. c. good listening skills will influence your knowledge, enjoyment, relationships, and career. d. listening is unconscious and likely won't affect others negatively.